HSG Customer Service Policy
The HSG customer service team is currently equipped with more than 200 professional employees, including pre-sale services, in-sale services, after-sales service, customer training and other professional teams, from technical process consulting, visits and sample inspection, customer site inspection planning and installation debugging , customer personnel training, equipment maintenance and repair, etc., provide 7*24 hours a full range of rapid response services.
Putting The Customer First
30 Minutes Quick Response
24/7 Online Service
Pre-sales Technical Consultation
1. According to customer requirements, providing customers with product information, technical consultation, technical guidance, assisting customers or customizing professional laser processing solutions for customers through a variety of channels such as network, telephone, letter, and door-to-door service.
2. The company has four fully equipped intelligent exhibition halls in the headquarters, Suzhou, Qingdao and Ningbo branches, equipped with a professional reception team, which can provide customers with on-site visiting and inspection reception, on-site machine testing, incoming sample proofing and sample mailing at any time.
Assist customers in planning, designing production sites, free customer training, etc.